Skip to main content

Your shopping bag

Your cart is currently empty.
Click here to continue shopping.

FAQ

About Atelier Melon

Why the name 'Atelier Melon'?

What starts with a couple of cells, turns into a complete human being in nine months time. Fingers, toes, and all. Your baby will go from a sesame seed to the size of a fig, to a banana, to an eggplant. And the grand finale: during the last weeks your bump will be something close to the size of a watermelon. 'Atelier' is for your body, creating a new life inside. 'Melon' is for the physical size of your belly. Get it?

Sizing

Which size should I get, now that I am pregnant?

In our designs we have taken your growing belly and changing body into account. Therefore, we recommend you choose your regular size, as we are pretty sure it will fit you. Would you normally go with a size 38? Pick a size 38 at Atelier Melon as well. Our designs will be comfortable from the moment you start wearing them, all the way to the end of your pregnancy (and beyond).

Please check our size guide for the exact measurements of all our products. With our extensively tested fittings, ordering multiple sizes of the same item and returning one of them should not be needed. Next to that: it is not the best thing to do for the environment as well. When in doubt, it’s best to size up. You can always send us an email at hello@ateliermelon.com, or send us a DM on Instagram - we’re happy to advise on size!

Does Atelier Melon offer multiple lengths in jeans & trousers?

Not currently. But since it's easier to make an item shorter than longer, we've made sure our trousers & jeans are long enough for (almost) all. Yes, even tall girls and those blessed with long legs. Our Fancy Pants are designed with a blind hem, so you (or your tailor) can easily add a few centimeters.

Orders & delivery

Can I place an order without creating an account?

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. Creating an account is quick and easy.

When will my order arrive?

Of course we aim to have your order with you as soon as possible. Most of the time, we will ship your Atelier Melon order within 24 hours. Check our Delivery & Returns section for information. With the track & trace code you receive after your order has shipped, you'll be able to track your package all the way to your doorstep.

What countries do you ship to?

We ship to most regions worldwide. Please check this detailed breakdown Delivery & Returns before ordering to make sure we can deliver to your geographical location.

How much is shipping?

This depends on the country you ship to. To most European countries we ask a small shipping fee if your order is below a certain amount. For orders above 250 euro, it's completely free! Please check out our Delivery & Returns section to learn more about the shipping costs to your country or region.

How can I reach out to Atelier Melon?

Always feel welcome to reach out to us at hello@ateliermelon.com. You can write in English, but since we're Amsterdam based, feel free to reach out in Dutch as well. We aim to respond within 3 working days.

Returns

Can I return an item?

Yes, of course. If for some reason you're not happy with an Atelier Melon item, you can easily apply for a return. As long as it's within 30 days after receiving it, and as long as it’s undamaged, unused and contained in its original packaging with all tags and labels attached. Please note that you're responsible for the return costs, as well as the safe journey and arrival of the package to our warehouse. Read all about our return policy here.

How do I return an item?

We've partnered up with Returnless to make the return process as smooth as possible, and to minimize any frustration or hassle. Go to our return portal via this link, fill in the form and your return request will be started. There's no need to contact us first, easy right? Please note that you're responsible for the return costs. You can read all about our return process here.

My order has arrived, but I received a wrong / faulty item. What to do?

We're sorry to hear your order did not meet your expectations. Please get in touch at hello@ateliermelon.com, we'll help you out!

Payment

What payment methods do you accept?

At Atelier Melon, we offer a wide range of payments services. We accept iDeal, Meastro, Bancontact, all credit cards, Apple Pay, and Google Pay. We only take payment once your order has been shipped.

Where is my refund?

We aim to process refunds within three days of an item being returned to us. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to ten working days after posting the item back to us before getting in touch about your refund. 

Care for the world, care for the products

How do I take care of my items?

Check the carefully edited care labels in all our products to make sure you wash and dry them in the right way. As for all your clothing; it’s best not to wash them too often and in too hot temperatures. Better for the fabrics, better for the environment.

Is Atelier Melon a responsible brand?

Fashion in it’s core is not a sustainable business, and we are very aware of that. We believe it’s best to be transparent about this matter, but of course we do try to act as responsible as possible. Sourcing, production, transportation, and quality of our products comply to best in class qualifications. Next to that, we offset the carbon footprint of each item twice. So we do not only offset, we give back. Because we believe your child should have a future in a bright world as well. You can read more about our responsibility statement here.

Gift card

Do you sell gift vouchers?

Yes, we offer gift cards for different values. Our gift cards are digital, and are sent to you - or the person you want to surprise - by email. You can find our gift cards here.